Shipping & Refund Policies

REFUND POLICY

All sales are final. Because Torrent is a consumable product, we're unable to accept returns or offer refunds on opened or undamaged orders.

That said - if your order arrived damaged, missing something, or just plain wrong, email us at support@drinktorrent.com and we'll make it right. No runaround.

SHIPPING POLICY

We want your Torrent order to arrive fast and in perfect shape. Here's everything you need to know about how we ship.

1. Where We Ship

We currently ship to all 50 U.S. states, including Alaska and Hawaii. We do not ship to U.S. territories, APO/FPO addresses, or international destinations at this time.

2. Processing Time

Orders are typically processed and handed off to our carrier within 1–3 business days of placement. Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing the next business day.

You will receive a shipping confirmation email with tracking information once your order has been picked up by the carrier.

3. Shipping Options and Rates

For orders shipped within the contiguous United States:

• Starter Pack: Free standard shipping
• Orders up to $43.99: $7.00 flat-rate standard shipping
• Orders of $44 or more: Free standard shipping

For orders shipped to Alaska or Hawaii, shipping charges are calculated at checkout based on the destination and shipment details. Free standard shipping offers do not apply to Alaska or Hawaii.

Expedited shipping may be available at checkout for an additional charge.

Shipping estimates provided at checkout are estimates only and are not guaranteed. Actual delivery times may vary based on your location and carrier conditions.

4. Estimated Delivery Times

• Northeast and Mid-Atlantic: 1–3 business days
• Southeast and Midwest: 2–4 business days
• West Coast and Mountain: 3–6 business days
• Alaska and Hawaii: Delivery times vary based on destination and carrier service

These are estimates only. We cannot guarantee delivery by a specific date.

5. Order Tracking

Once your order ships, you'll receive a tracking number via email. You can use this number to track your shipment directly on the carrier's website. If you don't receive a tracking email within 3 business days of placing your order, check your spam folder first — then contact us at hello@drinktorrent.com.

6. Incorrect or Undeliverable Addresses

Please double-check your shipping address before completing checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an undeliverable address, we will contact you and may require additional shipping charges to resend.

7. Damaged or Missing Orders

Please inspect your order upon arrival. If your package arrives damaged or items are missing, contact us within 7 days of the delivery date at hello@drinktorrent.com with your order number and photos of the packaging and product. We will work quickly to resolve the issue.

If tracking shows your package as delivered but you haven't received it, please:

•       Check with neighbors and building management

•       Verify the shipping address on your order confirmation

•       Wait 24 hours — carriers occasionally mark packages as delivered before they arrive

 

If the package is still missing after 48 hours, contact us and we will work with the carrier to investigate.

8. Lost Packages

If a carrier investigation confirms your package was lost in transit, we will replace your order or issue a refund at our discretion. We are not responsible for packages confirmed as delivered by the carrier.

9. Changes to This Policy

We may update our shipping rates, timelines, or geographic availability from time to time. Changes will be reflected on this page with an updated effective date.

10. Contact Us

Questions about your shipment? We're easy to reach:

Torrent Nutrition LLC

125 Church Street, Ste 170, Pembroke, MA 02359
Email: support@drinktorrent.com
Website: www.drinktorrent.com

Last Updated: August 5, 2026